Owned and operated in South East Queensland, Total Gourmet was established in 1998 by Tanya Hargreaves.
We pride ourselves on being wholesale gourmet food specialists. Our business has been founded on the idea of offering our customers a "one-stop-shop" in gourmet food lines, something that's strongly echoed in our intention statement:
To offer our retailers interesting, innovative and quality products that facilitates their point of difference from the major chains. Our wide offering enables them to limit their suppliers, consolidate their freight and keep abreast of new market offerings with limited work on their behalf.
We distribute specialty foods: retail & foodservice, shelf stable, fresh & frozen, gluten free, organic & vegan, mainstream & food for gift.
Our customers are wide & varied - including premium delicatessens and food providores, independent grocers, green grocers, butchers, fishmongers, health food stores, fine dining restaurants, hotels, function centres, caterers, vineyards, cafes, tourist outlets, online retailers, hamper companies and florists.
We believe in the value of business partnerships - good relationships mean alot to us and as a business we place a high emphasis on creating and maintaining partnership relationships with our suppliers and our customers. We're not interested in "making a buck" at someone else's expense - we have a broad range of products and a broad range of customers - and our team are committed to aligning good supplier products with customer markets with the view to establishing mutually beneficial long term relationships.
Our warehouse is located at Dinmore, west of Brisbane in the Ipswich locality. We have three sales reps who service Queensland and into Northern NSW either physically or via phone. We utilise both our own refrigerated delivery vehicle as well as outsourced couriers to ensure that our deliveries are timely and consistent.
Our warehouse team operate weekdays from 7am, which allows us to despatch orders twice daily. This means our order turnaround is as efficient as possible, and also means we can be responsive to urgent orders.
Tanya: Like most business founders, Tanya's the glue that keeps the place together - and that fills all the gaps! But with her five children (yes - 5!) we don't know where she finds the time.
Kristie: The cheery voice on the other end of the phone, Kristie is at the forefront of our customer service. She runs our office and our accounts receivable so it's advisable to keep on her good side. When not at work Kristie is busy looking after her twin daughters and occasionally getting to ride her horse.
Ann-Maree: Our resident Chef and cook extraordinaire, Ann-Maree is very passionate about food. Ann-Maree looks after the territories of Toowoomba (& surrounding regions), the Sunshine Coast and west to Goondiwindi, Moree, Inverell & Glen Innes.
Karen: Since joining Total Gourmet, Karen has thrown herself into the role with the same vigor she displays in her outrigger canoe competitions. Karen covers the Gold Coast and Northern NSW as well as from Gympie to Cairns (but we don't make her do it by kayak!).
Helen: The newest member of the sales team, Helen has taken over the territory of Brisbane with the enthusiasm of a true and passionate foodie.
Kate: Kate co-ordinates our order fulfillment and dispatch. Spending her time between the office and the warehouse to make sure orders are efficiently packed and dispatched in a timely manner. When she's not at work Katie is a dedicated Mum and Grandma to her 8 children and 4 grandchildren.
Susie: If it's IT then Susie's the person you need. Susie designs, builds and maintains our product database, IT system and website and generally keeps us functioning (or not functioning!) in cyberspace.
Lynn, Shaz, June and Ange: The warehouse team - and what a team they are! They pick & pack orders, co-ordinate receival & dispatch, and we couldn't operate without them.
Mark & Kriss: The face (and singlet!) of Total Gourmet, Mark is one of our cheery (and cheeky) delivery drivers. Kriss joined the team in 2019 and quickly became a valued team member with his delivery efficiency and customer service.